Questions About A Customer’s Transportation Needs

Transportation needs of customers can be complicated or fairly straight forward. Mobility issues impact all customers across the entire range of services they are attempting to access.

The value of an individualized transportation plan  is that it examines in detail any potential transportation barriers a customer may have and customizes a solution for that person. This means it is customer-centered and goes beyond simply handing the customer a bus schedule or referring them to a website

This article includes a component in which the customers’ actively assess the services available to them; depending on the customer’s abilities, this can be done independently or under the guidance of a services professional working with them. Either way, this is the first step in ensuring that the customer has ownership of and is actively involved in developing it.

It also serves as a tool for documenting your efforts in helping the customer secure transportation.

Any plan of action is only as good as its implementation.

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Through the development process, you are encouraged to determine what type of support the customer will need in putting the plan into action and then follow up with the customer to determine how the implementation is progressing.

Some of your customers will already have individual plans that they have developed through other support services, such as individualized education plans or individualized service plans. It can be used as a stand-alone plan or can be integrated into these other individualized plans.


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