MATERI BERBAHASA INGGRIS

Tour Operator Curriculum

DESCRIPTION

Tourism is increasing in reputation all over the world, yet it has important sensible value in developing nations where in the needs of deprived communities might divergence unswervingly with the need to benefit from the developing tourism industry.

As tourism continuous to grow in coming years, industry professionals must also expand and fine-tune their knowledge and expertise to meet future challenges. It is important to include historical, psychological, social, cultural, economic and international aspects in the syllabus of tourism and analyze the service tools available, marketing perspective and need for planning and development, transportation system and attraction management as an essential feature of the Tourism industry.

This course covers travel distribution networks, including intermediaries, providers and suppliers, and examine the roles and functions of tour operator.

Overall objective of the Course

The objectives of this course are :

  • To understand Tourism Concept and impact
  • Understanding of applications of skills in the different departments /operations working under the industry
  • Provide the students opportunity to demonstrate their knowledge, skill and communicate ideas in an effective manner
  • Assist in human resources development by providing precise and assessed country’s skilled manpower quantitatively as well as qualitatively
  • To enhance competence of Tour Operators, while discovering all the elements of this field
  • Improve Level of skill of the professionalism industry and increase economic potential of the country.

Competencies gained after completion of the course

At the end of the course, the trainee must be able to attain the following competencies:

  1. a) Conduct Research
  2. b) Devise Packages
  3. c) Market Products
  4. d) Communicate
  5. e) Handle travel documents
  6. f) Handle tours
  7. g) Manage Office
  8. h) Provide travel related services
  9. i) Upgrade professional development
  10. j) Observe occupational health and safety practices.
  11. k) Work in Team
  12. l) Manage Time

Knowledge Proficiency Details

On successful completion of course, the trainees must have acquired the following knowledge & skills:

 Devise a product

 Marketing

 Tour Management

 Knowledge of various GDS

 Knowledge of various Hotel Booking systems

 Usage of tools/equipment

 Leadership skill

 Time management

Job Opportunities available immediately and in future

After completion of the training, candidates can find the employment opportunities in the following disciplines.

 Travel Trade Industry

 Self-employment

Duration of Course Six Months

Total Hours 800 hrs

Training Hours 765 hrs

Per Week Hours 30 hrs

Per Day Hours 05 hrs (6 days a week)

Overview about the program – Curriculum for Tour Operator Module

Module 1: Conduct Research

Aim: This module develops competency to conduct research

  1. Conduct inbound tourist research
  2. Conduct outbound tourist research
  3. Conduct domestic tourist Research

Module 2: Devise Packages

Aim: This module develops competency to develop packages

  1. Develop Itinerary
  2. Determine cost
  3. 3 Determine price

Module 3: Market Product

Aim: This module develops competency to Market products

  1. Identify target audience
  2. Devise Strategy
  3. Visit customers
  4. Conduct electronic and print marketing
  5. Evaluate marketing

Module 4: Communicate

Aim: This module develops competency tomake effective communication

  1. Maintain relationship
  2. Communicate with foreign tourists
  3. Communicate with Tour guides
  4. Communicate with Government
  5. Communicate with customer
  6. Send SMS, emails and Fax
  7. Use telephone

Module 5: Handle travel documents

Aim: This module develops competency to handle travel documents

  1. Verify travel documents
  2. Issue exchange order
  3. Issue air ticket
  4. Issue tour vouchers

Module 6: Handle Tours

Aim: This module develops competency to prepare billing documents

  1. Facilitate border formalities on arrival and departure
  2. Transport customers
  3. Conduct tour
  4. Handle customer needs
  5. Handle emergencies

Module 7: Manage Office

Aim: This module develops competency to manage office

  1. Manage HR
  2. Distribute work
  3. Maintain premises
  4. Maintain filing system
  5. Maintain accounts
  6. Comply with Law

Module 8 : Provide travel related services

Aim: This module develops competency to Provide travel related Services

  1. Arrange for application of visas
  2. Coordinate collection and delivery of travel documents
  3. Sell travel insurance
  4. Re -Issue air – tickets ( for changes)
  5. Arrange briefing for group tours

Module 9: Upgrade professional development

Aim: This module develops competency to Communicate with

  1. Attend trainings
  2. Interact with colleagues
  3. Consult with experts
  4. Participate in skill test/competition

Module 10: Observe occupational health and safety practices

Aim: This module develops competency to observer and follow occupational health and safety practices

  1. Observe health, safety and security related procedures
  2. Follow workplace health safety, security. And environment requirements
  3. Follow planning , organizing and safe work techniques Identify and evaluate potential hazards
  4. Deal with hazardous or emergency situations

Module 11: Work in a team

Aim: This module develops competency to work in a team

  1. Perform duties and responsibilities in a positive manner to promote cooperation and good relationship
  2. Seek assistance from co – workers when difficulties arise and solve through discussion
  3. Respect difference in personal beliefs and values during all activities and interactions
  4. Contribute to group work activities
  5. Share information related to group members
  6. Provide support to achieve organizational goals

Module 12: Manage time

Aim: This module develops competency to manage time effectively while working in an organization.

  1. Manage time to complete the assigned work within the stipulated time frame
  2. Manage work load as required by the management
  3. Prioritize tasks in accordance with the importance of the tasks
  4. Meet the specified deadlines
  5. Handle the co-workers using effective time management

.

Bimbel Bisnis Wisata