PENGETAHUAN DASAR KOMPETENSI WAJIB SDM PARIWISATA – MODUL 09

MODULE 09. The Importance of Customer Service

Learning Objectives

  • Explain the importance of customer service
  • Describe the characteristics of exceptional customer service and its benefits
  • Explain how the quality of customer service differentiates a destination
  • Describe how to recover from service failure
  • Explain how social media impacts customer service delivery

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